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Mobile Network & Coverage

Roaming not working in Mexico

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Products & Services FAQs


Hi I contacted customer care on the app and by phone on Monday to get my roaming fixed in Mexico. My phone worked here in Sunday and my 3G and texts still work but I can't phone anyone.


I haven't heard anything back and I'm travelling now without means to call anyone. Can you please revert with a solution via message or email.


Thanks a million.



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Hi there,


We're sorry to hear you're having issues.


Can you send us on the below details by PM and we can take a look:


Mobile number:

Date of Birth:

Full address:

Link to this thread:




Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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