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Poster
Posts: 3
Registered: ‎02-10-2012

Poor coverage in west donegal

Posted from Apple iPhone
Hello. I live in Annagry Co Donegal. The coverage has been so bad for the last 2 weeks that I cannot make or receive calls. What’s going on?
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Message 1 of 4 (211 Views)
Moderator
Posts: 4,189
Registered: ‎01-11-2016

Re: Poor coverage in west donegal

Hi there,

 

I can confirm that there are no reported issues in this area, however if you're still experiencing coverage problems, we would recommend that you get in touch with our network crew directly on 1740 (or 1850995133 from a landline) where they can troubleshoot with you directly over the phone.

 

Thanks,

Ashling

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Message 2 of 4 (205 Views)
Poster
Posts: 3
Registered: ‎02-10-2012

Re: Poor coverage in west donegal

Hello Ashling. I spoke to a member of the network crew who informed me it will be another week or 2 before the issue is fixed. How do I go about claiming compensation for paying for a service I am unable to use for a month?

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Message 3 of 4 (177 Views)
Moderator
Posts: 4,189
Registered: ‎01-11-2016

Re: Poor coverage in west donegal

Hi there,

 

I'm afraid that we would not be in a position where we could offer compensation due to this down time. Please see our terms and conditions below.

 

Terms & Conditions - Service Availability

Due to the nature of mobile services, Vodafone is not in a position to guarantee or offer any minimum service levels.

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 4 of 4 (159 Views)