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Not receiving SMS from Italian bank.

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Poster

Hello.

I would like to let you aware that there is a problem with the following bank: https://www.intesasanpaolo.com

Vodafone is not receiving the 2fa messages therefore it's impossible to let them log-in when they use your numbers.

Could you please dig into this issue and perhaps solve it?

Thank you.

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6 REPLIES
Community Expert
This is a forum for vodafone Ireland. that bank does not operate here.
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Poster

It does have a branch in Ireland but this is not the point.

I am not receiving their SMS on my phone to login. I belive they are being blocked or filtered by Vodafone.

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Poster
"to let me log-in", pardon
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Community Expert
They're not being blocked. It could be down to the system and network the bank uses.
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Poster

Well true but I tested way more than once to receive it. I have credit, the correct message center and all the needed permissions on my phone.

Could somebody please look into this issue?

Thanks

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Community Manager
Community Manager

Hi there,

If you private message (via the link in my signature) over the below info, I can look into this for you?

 

Your mobile number:
The number that these messages come from:

Time and date of a message sent by the bank to you:

Your address:

Your date of birth:

Link to your thread or post:

 

Thanks

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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