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Poster
Posts: 2
Registered: ‎12-12-2016

Re: No 4G coverage

Hi,

 

I got onto the live chat on Saturday to try fix this issue but my phone still won't connect to any 4G service.

 

I have rebooted and waited the 24 hours as requested by the agent.

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Message 21 of 41 (951 Views)
Moderator
Posts: 2,036
Registered: ‎01-11-2016

Re: No 4G coverage

Hi guys,

 

@harryohh - Apologies for the late reply, I have reviewed your account and can see you recently changed your SIM card, I have also checked your data settings and it would appear that you are now set up correctly, ca you confirm if you require any further assistance?

 

@Porkchop34 - I can see you were discussing this issue with an member of our Live Chat section this morning, can you please confirm if your issue has been resolved?

 

Thanks,

Ashling

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Message 22 of 41 (948 Views)
Poster
Posts: 4
Registered: ‎24-05-2015

4g coverage

For a few weeks, I've been unable to connect to 4g. I thought this was a problem with my handset which was 4g ready. For Christmas I received a new handset which is also 4g ready however I've received no 4g signal in our area or in town. If you could fix this it will be much appreciated, thank you.

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Message 23 of 41 (904 Views)
Posts: 21,857
Topics: 36
Kudos: 517
Solutions: 484
Registered: ‎10-08-2009

Re: 4g coverage

Hi there,
Tech support are following up on this for you now.

Thanks,

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Message 24 of 41 (897 Views)
Poster
Posts: 1
Registered: ‎01-01-2017

Re: No 4G coverage

Hello, I am having the exact same problem as this person. On the same plan and only showing H on my phone even though my phone supports 4G. I hope you can help.

 

Thank you,

Mihai

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Message 25 of 41 (812 Views)
Moderator
Posts: 2,036
Registered: ‎01-11-2016

Re: No 4G coverage

Hi Mihai,

 

That should be fixed for you now, can you please turn your phone off and switch it back on again?

 

Thanks,

Ashling

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Message 26 of 41 (769 Views)
Poster
Posts: 4
Registered: ‎05-12-2016

Re: No 4G coverage

Posted from Samsung SM-G935F
Hi

I am having same issue again haven't had 4g working for days can you help please.

Thank you
Caroline
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Message 27 of 41 (757 Views)
Moderator
Posts: 2,036
Registered: ‎01-11-2016

Re: No 4G coverage

Hi Carzh,

 

That should be up and running for you now, can you please restart your handset?

 

Thanks,

Ashling

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Message 28 of 41 (755 Views)
Poster
Posts: 6
Registered: ‎30-10-2015

Re: No 4G coverage

Posted from Samsung SM-G900F
Hi

I'm having the same issue again. Now I've converted cheery points for 20€ top up and lost 4g Smiley Sad
Would you be able to help me out?

Thanks
Rafal
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Message 29 of 41 (659 Views)
Moderator
Posts: 2,036
Registered: ‎01-11-2016

Re: No 4G coverage

Hi Rafal,

 

That should be working for you now, can you please restart your handset?

 

Thanks,

Ashling

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Message 30 of 41 (639 Views)
Poster
Posts: 4
Registered: ‎05-12-2016

Re: No 4G coverage

Posted from Samsung SM-G935F
Hi,

I am having same issue of no 4g ,appreciate if you could help again.

Thanks
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Message 31 of 41 (606 Views)
Moderator
Posts: 2,036
Registered: ‎01-11-2016

Re: No 4G coverage

Hi there,

 

That should be up and running for you now, can you please restart your handset?

 

Thanks,

Ashling

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Message 32 of 41 (600 Views)
Poster
Posts: 2
Registered: ‎15-11-2013

Re: No 4G coverage

Posted from Android 2.0
Hi my 4G has been off past few days won't come back on.
Samantha.
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Message 33 of 41 (449 Views)
Highlighted
Posts: 21,857
Topics: 36
Kudos: 517
Solutions: 484
Registered: ‎10-08-2009

Re: No 4G coverage

Hi Samantha,
This should be fixed for you shortly.
 

Thanks,

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Message 34 of 41 (440 Views)
Frequent Poster
Posts: 38
Registered: ‎23-06-2016

Re: No 4G coverage

Posted from Android 2.0
What is the problem with 4g service. Gone again today for 4th time in few weeks?
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Message 35 of 41 (413 Views)
Moderator
Posts: 2,036
Registered: ‎01-11-2016

Re: No 4G coverage

Hi there,

 

I'm sorry to hear this, I have asked our technical support team to investigate this for you, I will be back in touch as soon as I have an update.

 

Thanks,

Ashling

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Message 36 of 41 (407 Views)
Frequent Poster
Posts: 38
Registered: ‎23-06-2016

Re: No 4G coverage

Posted from Android 2.0
Hi. 4g back through online chat. Thanks ashling
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Message 37 of 41 (405 Views)
Poster
Posts: 1
Registered: ‎14-08-2016

Re: No 4G coverage

Posted from Samsung SM-G935F

I'm having problems with my network I cannot make phone calls or text and I should have free calls and text to Vodafone network also I don't have 4g either. Can you please help
Thanks

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Message 38 of 41 (387 Views)
Moderator
Posts: 2,036
Registered: ‎01-11-2016

Re: No 4G coverage

Hi there,

 

I'm sorry to hear this, I have asked our technical support team to investigate this for you, I will be back in touch as soon as I have an update.

 

Thanks,

Ashling

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Message 39 of 41 (384 Views)
Poster
Posts: 4
Registered: ‎05-12-2016

Re: No 4G coverage

Posted from Samsung SM-G935F
Hi I don't have 4g again , can you help again with this issue.
Many thanks
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Message 40 of 41 (367 Views)