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Mobile Network & Coverage

Hotspot VPN Issue

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Products & Services FAQs

Poster

Hi there,

 

I unable to connect to my VPN on my work laptop  with my hotspot, i have tried other hotspots with friends phones which they are on another network and it worked. So must be with vodafone or my Iphone 8 

 

Can you please adivse? 

 

Thanks,

Shauan

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6 REPLIES 6
Valued Poster
Hi there,

Send a PM to one of the mods with the following and they can look into it for you:

Mobile Number
Security Pin (if you don't know it, send your Address and Date of Birth instead)
Link to this thread
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Moderator

Hi Shauna,

 

Apologies for the delay in responding. Are you currently on bill pay or PAYG?

 

Thanks,

Heather.

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To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Poster

Hello Heather,

 

I observe similar behaviour to Shauna there.

I recently joined Vodafone with PAYG and cannot connect to an IKEv2 private VPN (only tried from iPhone directly, not via hotspot).

 

It worked from another network with the same phone, and still works over WiFi.

 

Is it just a restriction on Vodafone Network?

Thanks,

 

Will.

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Moderator

Hi Will,

 

Apologies for the delay in coming back to you, we are currently working through a high volume of queries.

 

Can you advise if you're still experiencing this issue?

 

Thanks,

Ashling

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To send me a private message, simply click here
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Poster
Hi Ashling,

No worries.
Yes I am still not able to connect to an IKEv2 VPN server at all from 4G on the Vodafone network so it looks like a restriction since i can connect to this same server using WiFi.

Kind regards,

Will.
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Moderator

I'm really sorry to hear this, the best thing to do hear would be to contact our tech team directly on 1740 from an alternative mobile or 1850 99 51 33 from a landline where they can troubleshoot with you directly over the phone.

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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