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Mobile Network & Coverage

Can't get internet abroad

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Poster

I have an IPhone 5 and am on pay-as-you-go. I'm in the Netherlands and cannot get data via any of the networks (G2, G3, G4) with the new sim card I got last month (it worked fine last summer with my old sim card).

 

I've reset network settings, and restarted the phone, and l've got roaming checked. I received a text saying that it was all fine. I seem to be able to send texts.

 

But most critically, I can't get maps to work. Thoughts?

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4 REPLIES 4
Community Expert
Did you activate the new sim in Ireland or did you get a sim sent to you in the Netherlands and then activate it?
Cookie
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Poster

I got it in Ireland and activated it there.

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Community Expert

You could try live chat. To use live chat click support at the top of this page then choose the servuce you need supprot with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.

Cookie
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Moderator

Hi there,

 

We're sorry to hear you're having trouble accessing mobile data while roaming.

If you PM the below info we'll check your account settings:

Mobile number-

Address-

DOB-

Is cellular data/data roaming switched on in your settings-

 

Danielle

Learn all about our new forum, right here .
If I've requested details via a private message, please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link may not be answered.
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