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Mobile Network & Coverage

Calling UK

Products and Services FAQs

Products & Services FAQs


I cant ring any UK numbers its keeps saying call failed

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Valued Poster
Have you enough credit on your account?
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I too am having the same issue. I am bill pay and can’t ring English numbers
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Valued Poster
Hi @counie and @Rebekahmcn,

Have you checked to see if call barring is turned on? If you don't know how to check, go to and search for your device and it'll show you how to check it, and if necessary, turn off call barring.
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Hi there,


Apologies for the delay in responding. If you both private message (via the link in my signature) over the below info, we can take a look into this for you?


Mobile number:

Security PIN (or, if you don't have this, your address and date of birth):

Link to your thread or post:




Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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