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Age Restrictions

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Valued Poster

To anybody having the Age Restriction message pop up when browsing can you please read the following to have the issue resolved.

 

1. Go into a Vodafone store with Photo ID and they'll remove the block for you (PAYG customers will need to use this option).

 

2. If a Bill pay customer contact customer care on 1907 and option 1-4-4 the customer care rep should be able to remove this block.

 

3. PM Daz the community manager the following details,

 

Name

Address

Date of Birth 

Mobile Number

Link to this thread (be sure to post first)

 

Once you PM this information he can sort this out, On weekends you'd be quicker going in store to get this sorted.

 

EJ

The day of idiots is upon us!!!!
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42 REPLIES
Moderator (Retired)

Thanks 

EJ

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Pax
Poster

Hello,

I have this issue as well and I sent a PM to Daz. Please let me know if something else is needed.

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Moderator (Retired)

Hi @Pax 

 

Can you please turn your phone off then back on and let me know if the issue has now been resolved for you.

 

Thanks.

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Pax
Poster

Thanks, the issue seems fixed now.

 

However, could you please explain why this happened from one day to the other without having changed any settings in my phone/Vodafone account?

 

Thanks for your help,

Paola

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Moderator (Retired)

Good morning Pax

 

I can see from your account that you updated your personal details and as a result the settings changed to default.

 

I hope this helps.

 

Thanks,

Sharon

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If I've requested details via a private message, please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link may not be answered.
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Poster
I also have this problem after changing some of my address. Could someone please rectify as sites are restricted. I am billpay &proof of age was given when I began contract
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Poster
I still haven't had any action take place
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Moderator (Retired)

Good morning uharley

 

Thank you for contacting us, I can confirm this is sorted for you now. If you could just power your phone off and back on again. 

 

If you have any further queries please feel free to contact us.

 

Thanks,

Sharon

 

 

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Poster
Thank you, this has been resolved!
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Moderator (Retired)

Hi uharley

 

Super news! Thank you for letting us know.

 

Enjoy the rest of your day :-)

 

Thanks,

Sharon

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If I've requested details via a private message, please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link may not be answered.
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Poster

Same problem here going to Plex.tv, to activate my device. no age restiction content there.

 

Anyway will PM DAZ.

 

Thanks in Advance.

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Moderator (Retired)

Hi Eddy,

 

That's sorted out for you now. If you restart your phone, the age restriction should be removed.

 

Regards

 

Sean

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Poster

Hi,

 

I went into my local store with ID to have the age restriction removed and was told by the assistant that this was removed. I switched my phone off and on again and still I cannot access the age restricted sites. Can you please help?

 

Thanks,

Liam

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Contributor

you will just have to go back into the shop and make sure its deactivated before you leave as there is no way for someone online to verify you are over 18 im afraid. 

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Community Manager
Community Manager

Hi there,
Could you check it now please?

Thanks,

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To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Contributor

looks like I was wrong Smiley Embarassed

 

Always wrong pal Smiley LOL They must have been on Bill Pay Yeroulfella we'll forgive you this time but that's it....

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Community Manager
Community Manager

Not exactly - the majority of PAYG customers need to do the ID check.however, in this case, it's already been done.

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Poster

Hi,

 

Yes, i can access now. Thank you Daz.

 

Liam

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Community Manager
Community Manager

Good stuff, thanks for letting me know.

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To send me a private message, simply click here
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