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Mobile Network & Coverage

4G not available only up to 3G

Products and Services FAQs

Products & Services FAQs

Poster

Hi guys I was wondering if you ight be able to help me.

 

I am a Vodafone Bill Pay Mobile Phone customer. I have a IPhone 6s and have the 4G option toggled on, on the device. Despite being in a 4G area (verified by a colleague on same network with same devie) I have never been able to above 3G on my device. I have tried my SIM card in other 4G suitable device but again I seem to be limited to 3G.

Can you advise if I need to request a new SIM card or some setting enabled on my account to allow me to access the 4G network?

 

Thanks in advance for your help.

 

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4 REPLIES 4
Community Expert

could be a fault with the phone, can you try your sim in someone elses phone?

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Poster

Thanks for your reply. I have indeed tried my SIM in other phones and I still could not get 4G.

Further I read somewhere to text "4G" to 50221 to enable 4G but I get the following response 'Sorry we don't recognise that keyword, please text 4G to 50221'.

No sure what do you next? 

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Community Expert

Well thats good your phone should be ok.

I would go into a Vodafone/Carphonewarehouse shop and get a new sim and that should sort you out

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Moderator

Hi there,

We're sorry to hear this is happening and apologies for the delay in getting back to you.

Can you please PM your number, address & DOB so we can take a look at your account.

Thanks,

Danielle 

Learn all about our new forum, right here .
If I've requested details via a private message, please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link may not be answered.
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