Welcome to Vodafone Community
We're really sorry to hear that this issue is causing you anxiety and if you've been harassed by support agents.
Can you please send on the below details via private message:
Date of Birth:
I dont want you to be sorry but stop this harassment of customers and lies that i keep getting from your staff over phone. I called Vodafone around 7th August and the person promised to listen to all calls from my number (i have messaged you privately) and call me back. it's 10 August and there is NO response.
I have filed complaint with online dispute resolution body of EU complaint no: 2018/126221.
Further i've privately messaged you my number, DOB & address.
I am on direct debit and have already been charged for first month. I want to instruct my bank to stop it going forward - can someone comment if this legally allowed, given the illegal manner of vodafone's operation and handling of my cancellation request?
updating this thread with message from Liam (Vodafone) below.
So basically, despite my NEXT DAY request for cancellation - Vodafone choose NOT to cancel me, charged me for first month and made me run into circles to get a basic consumer right honored.
Who pays for the harrasment a consumer was put through?
Who pays for the lies?
Who pays for violation of consumer rights?
Who pays for threat of 300euro termination fee - despite contract not mentioning it?
These questions remain open...
"We can see that <phone number> has been ceased and any termination fees have been waived.
If the direct debit has already left your bank account, you can request a direct debit indemnity to reverse the payment back to your bank account.
Can you please reply to our recent PM regarding an email address for cessation confirmation?
PM'd you my email Liam.
You realize, i have to now fill a form to get direct debit cancelled and then seeking refund is another form + postage. this can't get any worse.