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Would like to open a complaint procedure re transfer from bill pay

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kc1
Poster

I tried to move from bill pay to prepay in November but have been repeatly told there is some issue. I would like to open a complaint procedure regarding this.

 

Regards,

Kevin

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4 REPLIES
Community Expert
This is the complaints process:
https://n.vodafone.ie/aboutus/code/customers/complaints.html
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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kc1
Poster

That website has the following text: "If you have a query then our customer service teams are the best positioned to help you. You can contact them through any preferred channel here." When I click on the link, I can't find any means of contacting Vodafone. It asks me to log into my account and when I do that, it just takes me to my account overview page. I can't find any number to call or live chat.

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Community Expert

Mods will reply here in due course. You can post the issue here and just leave out any specific private info. Or to use live chat click support at the top of this page then choose the servuce you need supprot with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.

Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Moderator

Hi Kevin,

 

Sorry for the delay in our reply and to hear you've been having issues. Please send on the below details by PM and we'll look into this right away.

 

Mobile number:

Date of Birth:

Full Address:

 

Thanks,

Liam

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