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I tried to move from bill pay to prepay in November but have been repeatly told there is some issue. I would like to open a complaint procedure regarding this.
That website has the following text: "If you have a query then our customer service teams are the best positioned to help you. You can contact them through any preferred channel here." When I click on the link, I can't find any means of contacting Vodafone. It asks me to log into my account and when I do that, it just takes me to my account overview page. I can't find any number to call or live chat.
Mods will reply here in due course. You can post the issue here and just leave out any specific private info. Or to use live chat click support at the top of this page then choose the servuce you need supprot with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.
Sorry for the delay in our reply and to hear you've been having issues. Please send on the below details by PM and we'll look into this right away.
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