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Where is my upgrade order?

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Poster

Hi, 

Who do I call to find out where my order is?  I ordered an upgrade on the 15th December but have not received it yet. The order number is 2892353. 

The Delivery Status Date  Order Completed - Awaiting Pickup - 2018-12-17T09:28:11.000Z

 

Can anyone out there tell me why it is being held up so long. Christmas post has long gone surely!

 

Thanks.

 

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4 REPLIES
Community Expert
Did it go to a store for you to go and pick it up?
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Poster

Hi, Thanks for your reply. I've got upgrades before and they've always come to my home address. So I don't see why it should be different this time. I might ring the nearest vodafone store just in case . Thanks.

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Community Expert
You usally choose how you want to recieve the upgrade. Can you remember if you chose pick up from store or delivery to an address?
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Moderator

Hi there,

 

Apologies for the delay in our reply. If you still require assistance, please confirm the below details by PM and we'll take a look.

 

Mobile number:

Date of Birth:

Full address:

 

Thanks,

Liam

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