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Urgent complaint

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Poster

Hi

I really don’t want to complain but I feel I’m being left no option. I have been a Vodafone customer for 5 years through a work phone. In feb 2019 I left the company and had numerous issues making my number private and mapping it from bill pay with work to personal. Eventually I resolved my issues and my previous company allowed me to keep the phone.
I’ve found Vodafone customer care in Galway very unhelpful and the company very expensive so I’d like to leave. I ported my number to a new network but my phone was locked so I contacted customer service in the shop who told me to ring customer service. I did this but now I have no service on my phone and I’m in America for 2 weeks and no way of calling home and my account was blocked so I can’t live chat. Can someone please resolve this issue ASAP as I have 2 kids at home in Ireland and I need to be contactable.

Please reply.

Deirdre xxxxxxxx
xxxxxxxx

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4 REPLIES 4
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Community Expert

To get an NAC code you apply here:

http://nac.vodafone.ie

 

To qualify you must meet the T&C's. If the phone was originally bought by the company then most liklely their accoutn controller must request the unlock code. Did they apply for the code or did you?

 

Please also in your own interest dont post private information on a public forum as it is a security risk. It is also against forum rules. Instead Private message a moderator.

Cookie
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Community Manager
Community Manager

Hi there,
As Cookie notes, this is usually done through the linked form - have you already had a request submitted?

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Poster
I have an issue with my bill
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Moderator

Hi there,

 

Please send us a private message with the below info and we'll take a look:

 

Mobile/ Account number:

Date of birth:

Full address:

Outline of issue:

 

Thanks,

Liam

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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