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Mobile Billpay Packages

Upgraded phone and tariff yesterday, can't ring or text since

Products and Services FAQs

Products & Services FAQs

Frequent Poster

Hi Guys,

Title says it all really, upgraded from €40 to €60 p/m tariff yesterday, can't ring/text or use data since, can recieve calls and texts.

Web chat facility was beyond useless, issue is now apparently being worked on by your twitter team. I am currently 23 hours without service.

I spent €200 on an upgrade yesterday and my bills over 24 months will cost €1440 and this is where I find myself?


Please don't tell me to turn it on and off again. I have...numerous times.


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Community Expert
Did you get a new sim and if so did you activate it?
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Frequent Poster

Hi Cookie, no need for a new sim, left the shop using my old sim in my old phone, straight swap across iphones.

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Community Expert

If you got a blank sim in the box transfer your number to the new sim. You can call 1907 and listen to the prompts to do this over the phone. Or try live chat. To use live chat click talk to us at the bottom of this page then choose whether you're on bill or pre pay. It should pop up then. If Chrome browser acts up then try a different browser as some versions don't appear to play well with the links.

Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Hi there,


Sorry for the delay in our reply and to hear you're having issues.


Can you PM us the below details and we can take a further look:


Mobile number:

Date of Birth:

Full address:




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