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Upgraded and can't pick spotify

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Products and Services FAQs

Products & Services FAQs

Poster

I recently upgraded my phone on red connect.

 

In my last 24 month contract I picked the free sky sports option.  In this contract I want to pick spotify, but my entertainment package option has not been reset.  

 

I have already been on to live chat to have this reset, but it still has not happened.  

 

Please can you reset my entertainment package.

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7 REPLIES
Poster

In addition, the phone registered on My Vodafone is still not my new phone.  

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Community Expert
Go to this link on mobile data (not wifi)

https://offers.vodafone.com/ie

It can take a few days/weeks for your upgrade phone to be added to your account
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Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Moderator

Hi there,

 

Can you please send us a PM with the below details and we can take a look:

 

Mobile number:

Date of Birth:

Full address:

Link to this thread:

 

Thanks,

Liam

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To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Poster

I am already a few weeks in

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Moderator

Hi there,

 

We've replied to your PM.

 

Thanks,

Liam

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To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Poster
Thank you! All sorted. Appreciate the quick response.
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Moderator

Glad to hear! Thanks for letting us know.

 

Liam

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To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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