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I was due an uopgrade on 21st December. I contacted one of your team via chat and this was confirmed and I requested an upgrade to the iPhone 6S which I was told was a free upgrade on my existing package. I was then phoned back by the upgrade team who went through all the legal stuff and confirmed once agaian that I was eligble for a free upgrade to the 6s. Since then nothing has happened I have called about three times and been promised a follow up but nothing has happened. I was advised by one of your support team to go to my local store but when I did they wanted to charge me €149. I was told by your upgrade team twice that the upgrade was free of charge. Please look into this and get back to me.
Sorry for the delay in our reply. Can you please send on the below details by PM and we'll look into this?
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