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Mobile Billpay Packages

Switching to Family Plan

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Products and Services FAQs

Products & Services FAQs

Poster

I recently went to a store to get all phones in my family bundled to a Family Plan. I was told that my phone number has been tagged as a business phone and unless its moved to the new system they are unable to help me.

My phone is a personal phone and paid for using my personal account, so why is it being tagged as a Business Phone. Can anyone in Vodafone help me sort this out so I am able to bundle our 4 phones into a single plan.

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5 REPLIES 5
Poster

Can anyone from Vodafone please help.

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Community Expert
Did you have your phone connected to a business account at any time? Was a former employer paying your bills?
Cookie
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Poster
No, it has always been a personal phone and paid for by me.
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Community Expert

Mods wont be back until Monday to help. You could try live chat. To use live chat click support at the top of this page then choose the service you need support with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen. Or drop into a store.

Cookie
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Moderator

Hi there, 

Apologies for the delay in responding to your query. We have received a high volume of queries recently and are working through them in the order they have come in. If you private message us (via the link in my signature) with the below info, I can look into this for you?

 

Mobile number:

Security PIN (or, if you don't have this, your address and date of birth):

Link to your thread or post:

 

Thanks,

Ailís

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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