Welcome to Vodafone Community
Mods wont be back until Monday to help. You could try live chat. To use live chat click support at the top of this page then choose the servuce you need supprot with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.
It takes about 8 days to complete the move from Bill pay to PAYG.
Apologies for the delay in responding. If you private message (via the link in my signature) over the below info, we can look into this for you?
Date of birth:
Link to your thread or post: