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Mobile Billpay Packages

Switching from PAYG to Bill Pay

Products and Services FAQs

Products & Services FAQs

Poster

Hi,

 

Can I ask what happens to any credit balance on a PAYG account when maving to Bill Pay?

 

Is the credit added to the Bill Pay account for use against future bills or be used against the purchase of a new handset, and if so, is there a limit on how much can be transferred?

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3 REPLIES
Community Expert
If it's vodafone credit it would be applied to your bill as credit. If you're moving from another network to vodafone then the credit is lost. I dont believe there are any limits but mods can advise.
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Poster

Hi,

 

Thanks for that. Yes, it's Vodafone credit.

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Highlighted
Moderator

Hi there, 

 

Cookie is correct, if you have any remaining Vodafone PAYG credit when transferring to bill pay this will be applied to your bill pay account & off-set against your bills. There is no limit to the amount of credit that can be transferred.

 

Thanks,

Heather.

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