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Frequent Poster

Hi Ailis,

 

Thanks for that.

 

Unfortunately, I have no idea how "PM"s work.

This seems to be some 'subset' of the 'social media' world, of which I have

absolutely no knowledge.

 

The information you have is exactly what all the Vodafone Agents, over the phone,

were responding to.

i.e

Acknowledged Refund € "X".

'outstanding bill' "due" in 1 weeks time.

Therefore 'Actual Refund' = € "X" minus 'outstanding bill'.

 

5 Vodafone Agents all told me this; they all said exactly the same thing.

I understand that they were all following the Vodafone Refund 'Process'.

 

Were all these Agents correct in what they were telling me ?

 

Many Thanks.

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Moderator

Hi there, 

 

If you click on the link in my signature this will bring you to the Private Message section. 

 

Thanks,

Ailís

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Frequent Poster

Hi Ailis,

 

Unfortunately I have no idea where to find what you are talking about.

It is only because there is a BIG "REPLY" Button on the page, that I can even respond here.

 

Can you just confirm that the 5 Vodafone Agents that I was talking to, were Correct;

(one of them even reading out to me the 'script' of the Vodafone Refund Process)

because you won't 'explain' the 'Refund Process' to me here.

 

Many Thanks.

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Moderator

Hi there, 

 

Unfortunately we are unable to confirm this as we are unable to view your account without the requested details. Should you wish to have this confirmed we would advise contacting the Care team once again on 1907 to query this further. 
 

Thanks,

Ailís

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Frequent Poster

Hi Ailis,

 

Please forgive me;

I don't appear to be part of the 'Knowledge Economy';

I don't even have a 'Smart Phone'.

 

I was just trying to Confirm that what I was being told was correct;

because I can't find written mention of this, anywhere.

 

I guess that if I talk to "1907", they will 'tell' me exactly what everyone

else preceeding them has told me.

 

Is it the case that Vodafone is happy to 'Tell' a Customer about a 'Refund Process',

but a Customer is not allowed to 'see' or 'read' about the 'Refund Process' ?

(i.e  Vodafone can 'explain' over the phone; but Vodafone can't 'explain' in text ?)

 

Thanks.

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Community Expert
Click this link and then send them a message:
https://community.vodafone.ie/t5/notes/privatenotespage/tab/compose/note-to-user-id/113631
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Highlighted
Frequent Poster

Hi Cookie,

 

Thanks for that.

 

I think that the Deafening Silence that greeted this Question speaks for itself.

 

"

Is it the case that Vodafone is happy to 'Tell' a Customer about a 'Refund Process',

but a Customer is not allowed to 'see' or 'read' about the 'Refund Process' ?

(i.e  Vodafone can 'explain' over the phone; but Vodafone can't 'explain' in text ?)

"

Just Silence.

 

Deafening Silence.

 

One might think that that says a lot.

Is it Vodafones' Policy to keep Customers in the Dark ?

 

Silence. And Dark.

 

Isn't that the sort of place you go to HIDE things ?

 

Thanks for your help, Cookie.

But I think Vodafone have answered this Question, LOUD and CLEAR.

 

God Bless, Cookie.

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