Menu Toggle

Welcome to Vodafone Community

Mobile Billpay Packages

Red Roaming and Billing

Products and Services FAQs

Products & Services FAQs

Poster

I was in the UK over Christmas and I am on a Red Connect plan bill pay plan on my mobile.  I paid for Wifi whilst away in my accomodation and was logged into that most of the time.  I received a standard text message about Red Roaming Connect being free in the UK on a number of occasions while abroad but got a message on my last day there as follows (You have now spent €45 on data roaming.  Your usage is capped at €60 meaning you will no longer be able to use data while you are abroad) It then gave me an option to continue past the cap.  I cannot get through to customer care to find out why this is the case and why €45 was suddenly used on roaming and I cannot use data.  I need help please.

View more options
2 REPLIES 2
Community Expert
Have you red roaming enabled on your account/as part of your plan?
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
View more options
Moderator

Hi  Jennifer,

 

If you private message (via the link in my signature) over the below info, we can look into this for you?

 

Mobile number:

Address:

Date of birth: 

Link to your thread or post:

 

Thanks,

Heather.

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
View more options
Top Contributors
my-vodafonemenufacebooktwittercommunityclosechevron-downchevron-up