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I was in the UK over Christmas and I am on a Red Connect plan bill pay plan on my mobile.  I paid for Wifi whilst away in my accomodation and was logged into that most of the time.  I received a standard text message about Red Roaming Connect being free in the UK on a number of occasions while abroad but got a message on my last day there as follows (You have now spent €45 on data roaming.  Your usage is capped at €60 meaning you will no longer be able to use data while you are abroad) It then gave me an option to continue past the cap.  I cannot get through to customer care to find out why this is the case and why €45 was suddenly used on roaming and I cannot use data.  I need help please.

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Community Expert
Have you red roaming enabled on your account/as part of your plan?
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Hi  Jennifer,


If you private message (via the link in my signature) over the below info, we can look into this for you?


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To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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