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I was in the UK over Christmas and I am on a Red Connect plan bill pay plan on my mobile. I paid for Wifi whilst away in my accomodation and was logged into that most of the time. I received a standard text message about Red Roaming Connect being free in the UK on a number of occasions while abroad but got a message on my last day there as follows (You have now spent €45 on data roaming. Your usage is capped at €60 meaning you will no longer be able to use data while you are abroad) It then gave me an option to continue past the cap. I cannot get through to customer care to find out why this is the case and why €45 was suddenly used on roaming and I cannot use data. I need help please.
If you private message (via the link in my signature) over the below info, we can look into this for you?
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