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I ported in on Thursday morning last week (18th of April) I had placed the order online and the SIM arrived the day of the port. I insterted the sim in my phone and found I could use data, SMS both in and out and receive calls.
However I could not make any calls. Even if I dial my voicemail or a freephone number I get a message telling me I have no credit. However I ported to a bill-pay service with a 12 month Contract (Red something).
I have been borrowing phones from friends to call customer care but am not really getting anywhere. I was told on Thursday/Friday that the issue was escalated and would take 72 hours to fix. Then yesterday I was told it would be Friday this week before the issue can be looked at.
I really need the ability to make calls. Is there anyone who could please please assist in getting this resolved?
Did you ever get it sorted, I am one week without voice calls or text, Totally ridiculous service levels from a major telecommunications company. More licences need to be opened to stop this monolpy as the customer is the one thats affected.
Mine was a brand new number on a new contract that I had to get for work, but still very poor customer service, my new number is not even registering on their system so when I call them or use the chat i don't even exist but you can guarantee they will still charge me for the hassle
Me either, the number is stuck somewhere on the vodafone slow moving cogs. Also very poor response from any Vodsfone rep on this platform. If they try to bill me for this period there will be **bleep** to pay Comreg will have to be involved.
After several hours of "No Service" this afternoon, my account is out of limbo, but in pay-as-you-go.
I have still not received so much as a courtesy reply to my private message on this forum.
At least the embarassment of the "no credit" message has gone for my incoming calls even if I still cannot make outgoing calls. I await further developments. My decision to leave my bill pay service with my previous operator was a mistake.
Still nothing for me, we are almost 48 hours into the window of 48/72 hours and I still do not hold out any hope. Vodafone seem to have really nosedived in recent years their customer service used to be very good. I was thinking on moving my personal phone back when my current contact expires in a few months but I guess under the current circumstances I will have to reconsider. Heres hoping we'll all get sorted soon.