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Lodge official complaint prior to reporting to Comreg

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Poster
How do I lodge a complaint here prior to reporting issue to Comreg.
I have been charged for Spotify Premium for 2 years as an Add on and also had it as part of my Red Connect package. This was only brought to my attebtion on 31/12/2018 and an email was sent requesting refund. Today I telephoned customer care and was told I would only be given a refund for 6 months. I was then put on hold for 45 mins while trying to speak with a supervisor. I have been chargex for Spotify Premium for January and yet its still not working.
I was told I will receive a call back by 6pm tomorrow but wush to lodge a complaint with regards to both advice given prior to Christmas via Vodafone chat and also for todays service or lack there of.
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2 REPLIES
Poster
I got "done" on the Shy sports aspect, rather than spotify. Also resorting to Comreg
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Community Manager
Community Manager

Hi there,

If you private message (via the link in my signature) over the below info, I can look into this for you?
 

Mobile number:

Address:

Date of birth:

Link to your thread or post:

 

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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