Menu Toggle

Welcome to Vodafone Community

Responses may be delayed through this channel. To ensure the fastest response to your query, please click here and select your service type, to speak with our live chat team.
Close announcement

Mobile Billpay Packages

Lodge official complaint prior to reporting to Comreg

Products and Services FAQs

Products & Services FAQs

How do I lodge a complaint here prior to reporting issue to Comreg.
I have been charged for Spotify Premium for 2 years as an Add on and also had it as part of my Red Connect package. This was only brought to my attebtion on 31/12/2018 and an email was sent requesting refund. Today I telephoned customer care and was told I would only be given a refund for 6 months. I was then put on hold for 45 mins while trying to speak with a supervisor. I have been chargex for Spotify Premium for January and yet its still not working.
I was told I will receive a call back by 6pm tomorrow but wush to lodge a complaint with regards to both advice given prior to Christmas via Vodafone chat and also for todays service or lack there of.
View more options
I got "done" on the Shy sports aspect, rather than spotify. Also resorting to Comreg
View more options
Community Manager
Community Manager

Hi there,

If you private message (via the link in my signature) over the below info, I can look into this for you?

Mobile number:


Date of birth:

Link to your thread or post:



Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
View more options
Top Contributors