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I am having the exact same problem, its absolutely disgraceful that it is impossible to speak to someone on the customer service helpdesk number, I've called 6 times and have been on hold for over 2 hours now adding up the 6 calls. I have been patiently waiting to leave Vodafone because I think its the worst mobile phone network I've ever been with, and now that I am finally out of contract I cannot cancel because I cannot get intouch with ANYONE!
Apologies for the delay in responding. If you private message (via the link in my signature) over the below info, we can look into this for you?
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