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Regular
Posts: 60
Registered: ‎11-08-2010

Re: How to activate Spotify Premium

Posted from Samsung SM-G955F
Hi Ashling,

I had a €5 charge again in my most recent bill for Spotify. Could you check for me?
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Message 41 of 49 (348 Views)
Regular
Posts: 60
Registered: ‎11-08-2010

Re: How to activate Spotify Premium

Posted from Samsung SM-G955F
I just received the sms about the credit, thanks Ashling
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Message 42 of 49 (340 Views)
Moderator
Posts: 2,553
Registered: ‎01-11-2016

Re: How to activate Spotify Premium

Hi there,

 

I'm very sorry to hear this, I have contacted our tech team and I have asked them to look into this for you, as you have been incorrectly charged €5 for Spotify, I have now applied a credit of €5 to your mobile phone account.

 

Thanks,

Ashling

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Message 43 of 49 (339 Views)
Moderator
Posts: 2,553
Registered: ‎01-11-2016

Re: How to activate Spotify Premium

Hiya,

 

Our tech team has confirmed that this billing issue appears to be related to your account not yet being registered correctly for your free premium subscription to Spotify. Can you please follow the link below on your phone over mobile data rather than Wi-Fi and register for your free premium subscription to Spotify?

 

https://offers.vodafone.com/ie

 

Thanks,

Ashling

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Message 44 of 49 (326 Views)
Poster
Posts: 4
Registered: ‎09-06-2009

Re: How to activate Spotify Premium

Hey there,

 

I had the spotify premium add on on my account until a few days ago. I didn't request it to be removed, but for some reason the addon has gone and my spotify has downgraded back to the free version. I've tried re-adding it through offers.vodafone.com/ie on both my mobile and desktop and each time it lets me login to my spotify account but when i get back to the page where it says completing purchase it pops up with the error message 'We're very sorry, but we'll need to log you in again' I've tried serveral times over the last few days.

 

I've checked with spotify and there's no other subscription conflicting and I don't want to have to set up a new spotify account as I have playlists and links to amazon echo etc on my account. If you guys could let me know what i can do to re-add the add-on and link my spotify account. Thanks!

 

Andy 

0856969133

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Message 45 of 49 (143 Views)
Highlighted
Moderator
Posts: 1,592
Registered: ‎14-09-2015

Re: How to activate Spotify Premium

Hi Andy, 

 

We're taking a look into this further for you at the moment & will be back to you as soon as possible.

 

Thanks, 

Heather.

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Message 46 of 49 (116 Views)
Poster
Posts: 4
Registered: ‎09-06-2009

Re: How to activate Spotify Premium

Thanks Heather, 

 

any update on this please? Missing my tunes!

 

Andy

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Message 47 of 49 (91 Views)
Moderator
Posts: 1,592
Registered: ‎14-09-2015

Re: How to activate Spotify Premium

Hi Andy, 

 

Your PMs don't appear to be enabled at the moment so I'm unable to respond to your PM.

I don't have an update on this just yet I'm afraid however I have escalated this further.

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Message 48 of 49 (57 Views)
Poster
Posts: 4
Registered: ‎09-06-2009

Re: How to activate Spotify Premium

thanks Heather,

 

I've also enabled my PMs now for future correspondance Smiley Happy

 

Thanks!

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Message 49 of 49 (51 Views)