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Poster

Hello,

 

Can you provide me with an email address for customer support please?

 

I have an issue with a broadband WiFi module which had a 24 month contract renewed last August (2018) without my knowledge.

 

  • I tried the Vodafone online chat system. The person I chatted with told me the contract renewal was due to a "rare technical glitch" and that they would escalate it to get it resolved. That was over a week ago, and the issue is still in place.
  • I tried phoning 1907 on October 26th. The agent I spoke to promised that she'd phone me back within twenty minutes. Unfortunately I'm still waiting for the call.
  • I tried sending emails to customercare.ie@vodafone.com on Oct 18th and Oct 26th and got no response / bounce back. I had used this email address in the past and the level of care was very good. Hoping it's still in place!

 

Thanks,

Martin

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2 REPLIES
Community Expert
There is no email address. Support can be contacted by phone, live chat or the forum.
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Highlighted
Moderator

Hi there,

 

Can you send a private message with your mobile broadband number, address & DOB and a link to this thread so I can take a look?

 

- Aoife

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