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Poster

I tried ordering a new phone through Voda fone, transferring from my pre pay Meteor. But it came up with order cancelled due to criteria limitations. Can you tell me why this is? I've not had an account with Vodafone and my credit is in good order.


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Moderator

Hi there,

 

If you could provide us with your order number, I can look into this for you?

 

Thanks,

Ashling

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Poster

Hi,

 

My order number is O554705388

 

Thank You

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Moderator

Thanks for that, I have passed this over to our orders team and will be back in touch as soon as I have received clarification on this.

 

Ashling

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Poster
Thank you Ashling. Have you heard back yet?
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Moderator

Hi there,

 

Apologies for the delay in responding, I have been advised that your order was cancelled due to security reasons. In order to complete your purchase, you would need to drop into your nearest Vodafone store and present valid photo ID.

 

Thanks,

Ashling

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