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Poster
Posts: 3
Registered: ‎16-05-2018

Criteria Limitations

I tried ordering a new phone through Voda fone, transferring from my pre pay Meteor. But it came up with order cancelled due to criteria limitations. Can you tell me why this is? I've not had an account with Vodafone and my credit is in good order.


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Message 1 of 6 (328 Views)
Moderator
Posts: 4,625
Registered: ‎01-11-2016

Re: Criteria Limitations

Hi there,

 

If you could provide us with your order number, I can look into this for you?

 

Thanks,

Ashling

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Message 2 of 6 (315 Views)
Poster
Posts: 3
Registered: ‎16-05-2018

Re: Criteria Limitations

Hi,

 

My order number is O554705388

 

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Message 3 of 6 (314 Views)
Moderator
Posts: 4,625
Registered: ‎01-11-2016

Re: Criteria Limitations

Thanks for that, I have passed this over to our orders team and will be back in touch as soon as I have received clarification on this.

 

Ashling

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Message 4 of 6 (310 Views)
Poster
Posts: 3
Registered: ‎16-05-2018

Re: Criteria Limitations

Thank you Ashling. Have you heard back yet?
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Message 5 of 6 (304 Views)
Moderator
Posts: 4,625
Registered: ‎01-11-2016

Re: Criteria Limitations

Hi there,

 

Apologies for the delay in responding, I have been advised that your order was cancelled due to security reasons. In order to complete your purchase, you would need to drop into your nearest Vodafone store and present valid photo ID.

 

Thanks,

Ashling

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Message 6 of 6 (263 Views)