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Mobile Billpay Packages

Cancelling your contract

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Products and Services FAQs

Products & Services FAQs

Poster
Hi there,

My contract is due to end in april, I was told in store I needed to ring 1907 to cancel my contract but I cannot seem to get through to anyone or find any information online? Also I read that I need a 4 digit code when changing to another network- any advice on where I can get this code?

Looking forward to hearing from you. Finding the website/app very hard to navigate!

Paula
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4 REPLIES 4
Community Expert
Just go to another network after your contract is over and ask them to port you. Bring ID and a recent Bill. That's all.
Cookie
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Moderator

Hi Paula,

 

Apologies for the delay in our reply. If you still require assistance, please provide the below information by private message:

 

Mobile number:
Security PIN (or, if you don't have this, your address and date of birth):

 

Thanks,
Liam
 

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Poster
Hi I would like to cancel my contract. Could you help me please, it was supposed to end now in June, biut I believe I need to request it.
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Moderator

Hi there,

 

Apologies for the delay in responding, we are currently working through a high volume of queries.

 

We're really sorry to hear you're considering cancelling your bill pay service with us, is there a particular reason for this?

Can you advise if this is in relation to your mobile phone or fixed broadband / TV service?

 

Thanks,

Ashling

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