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Mobile Billpay Packages

Bill unavailable online

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Poster

Every month I get an email telling me my bill is available to view online. Every month I go into my Vodafone to look and alas it is not there. The previous months has appeared but not current.  I contacted customer care only to be fobbed off saying I needed a different browser.

Any others same ?

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3 REPLIES
Moderator

Hi there,

 

I'm sorry to hear this, I have now refreshed your billing preferences to reflect online bills, this should re-sync your account and ensure all future bills are available to view online. If you are missing a bill from My Vodafone, I would be more than happy to have this emailed to you? Can you please private message (via the link in my signature) over the below info and I can have this arranged?

 

What bill you are missing:

Email address:

Link to your thread or post:  

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Poster
Hiya,
I am having the same issue - Can you also do the necessaries to make my bills available to view again?
Thanks
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Highlighted
Moderator

Hi there,

 

Can you please PM the below info so we can look into this for you:

Mobile number-

Address-

DOB-

Screenshot of what you see when you try to view your bills-

Link to your post/thread-

 

Thanks,

Danielle 

Learn all about our new forum, right here .
If I've requested details via a private message, please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link may not be answered.
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