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Poster
Posts: 1
Registered: ‎10-07-2018

Bill pay query (Red Roaming)

[ Edited ]
Posted from Apple iPhone

I attempted to resolve a query about my current bill using the Vodafone online chat however I ended up going round in circles.

 

The agent(s) appeared to have limited understanding of Red Roaming.

 

I queried high data charges and why I was charged for calls to Irish mobiles, my voicemail 171 and texts to Irish mobiles made fro the USA while availing of Red Roaming.

 

The agent(s) tried to say the charges were for calls made from Ireland to UK numbers but this was not the case.

 

They then advised that Red Roaming didn’t always work and I should avoid checking my voicemail when I’m abroad.

 

Could you please let me know how I can resolve the above ? 

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Moderator
Posts: 355
Registered: ‎07-06-2018

Re: Bill pay query (Red Roaming)

Hi there,

 

If you private message (via the link in my signature) over the below info, I can look into this for you?

 

Mobile number:

Address:

Date of birth:

Link to your thread or post:

 

Thanks,

Liam

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