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Frequent Poster
Posts: 29
Registered: ‎07-10-2014

unlocking my Vodafone Smart Ultra 6

hi, i have a Vodafone Smart Ultra 6 that I bought 11 months ago that I want to unlock so I can move to another newtork. How do I do this, please? Slight complication is that I have not used this phone with a SIM since the first day I got it. I did use it that day for a few texts, but it is too big for my kind of use and so since Day 2 of owning it , I have only used it for surfing online when i am at home using my home WIFI. (I tried to return the phone to Vodafone, but guess what, you cannot return a phone if you have sent or received so much as one text!)

 

I would like to start using the Smart Ultra out and about more often and so I want to unlock it and go to another network.

Can I unlock it? I have a Vodafone SIM in my small old phone that I use for texts when I am out and about. The Sim I use in the small old phone is not the right size (too big) for the Smart Ultra, so I cannot put it in the Smart Ultra, if that is of any relevance.

I am Pay as you go and I top up by 20 euro every month.

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Message 1 of 11 (707 Views)
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Registered: ‎09-11-2012

Re: unlocking my Vodafone Smart Ultra 6

You can apply for an unlock code at the link below but there are qualifying criteria to meet in order to receive a code (outlined at the link):

 

http://nac.vodafone.ie

Cookie
Vodafone Community Expert (or so I'm told) and S7 Edge owner. I dont work for Vodafone
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Message 2 of 11 (690 Views)
Frequent Poster
Posts: 29
Registered: ‎07-10-2014

Re: unlocking my Vodafone Smart Ultra 6

Posted from Vodafone Smart Ultra 6
Thanks I will check that link.
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Message 3 of 11 (680 Views)
Moderator
Posts: 174
Registered: ‎08-05-2014

Re: unlocking my Vodafone Smart Ultra 6

Hi,

 

Were you able to use the link to retrieve  your NAC?

 

If you need further help don't be afraid to ask.

 

Kind regards,

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Message 4 of 11 (664 Views)
Frequent Poster
Posts: 29
Registered: ‎07-10-2014

Re: unlocking my Vodafone Smart Ultra 6

no i was not able to use the link.

I forgot to mention that the V Smart ultra that i am now using is a replacement phone as the original Smart Ultra 6 developed touchscreen problems and i was given a replacement.

The form in th elink above did not recognise my IMEI number. I used another form, but i do not think that was the correct form.

 

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Message 5 of 11 (645 Views)
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Registered: ‎10-08-2009

Re: unlocking my Vodafone Smart Ultra 6

Hi there,
I've requested this for you now, and you'll be sent a text with the code once we hear from the manufacturer.

Thanks,

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Message 6 of 11 (627 Views)
Poster
Posts: 2
Registered: 2 weeks ago

Re: unlocking my Vodafone Smart Ultra 6

I've also run into issues unlocking my smart phone ultra 6 and was wondering if anyone would be able to help?

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Message 7 of 11 (143 Views)
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Registered: ‎10-08-2009

Re: unlocking my Vodafone Smart Ultra 6

Hi there,
It appears an email has been sent advising that you are not eligible, and the topup amount required to qualify?
Could you confirm if you have this email?

Thanks,

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Message 8 of 11 (65 Views)
Poster
Posts: 2
Registered: 2 weeks ago

Re: unlocking my Vodafone Smart Ultra 6

I thought that since I purchased my phone from a vodafone shop I would qualify?

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Posts: 6,064
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Registered: ‎09-11-2012

Re: unlocking my Vodafone Smart Ultra 6

There are requirements to meet to qualify:

You have topped up by at least €127 in the last 12 months for your first unlock code.
You have topped up by at least €254 in the last 12 months for your second unlock code.
You have topped up by at least €381 in the last 12 months for your third unlock code.
Your phone was purchased from Vodafone Ireland.
You have not requested three or more unlock codes in the past 12 months.
Cookie
Vodafone Community Expert (or so I'm told) and S7 Edge owner. I dont work for Vodafone
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Message 10 of 11 (58 Views)
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Registered: ‎10-08-2009

Re: unlocking my Vodafone Smart Ultra 6

Thanks Cookie.

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 11 of 11 (47 Views)