Menu Toggle

Welcome to Vodafone Community

Announcements
From 04.04.19 to 29.04.19 responses may be delayed. To ensure the fastest response to your query, please click here and select your service type, to speak with our live chat team.
Close announcement

Fixed Service Technical Support

vodafone not recognised as a valid customer

Products and Services FAQs

Products & Services FAQs

Poster
I have rang the 1907 number trying to retrieve my username and password for vodafone but am getting the following message when i enter the account numbers I have for my account (the one beginning in 60 and the one beginning in 19): not recognised as a valid customer.

I need to queary my bill. How can I arrange to communicate with someone from Vodafone to help me?
View more options
2 REPLIES 2
Community Expert

@Ger79 wrote:
I have rang the 1907 number trying to retrieve my username and password for vodafone but am getting the following message when i enter the account numbers I have for my account (the one beginning in 60 and the one beginning in 19): not recognised as a valid customer.

I need to queary my bill. How can I arrange to communicate with someone from Vodafone to help me?

 

The forum staff should be able to help with that when they are back online!

 

Are you new to Vodafone by any chance? If so, this can happen with new connections while the number synchronizes across the various systems but tends to clear up within 72 hours based on my previous experience.

digi-expert.JPG 

View more options
Moderator

Hi Ger,

 

Apologies for the delay in responding. If you private message (via the link in my signature) over the below info, we can take a look into this for you?

 

Account number:

Address:

Date of birth:

Link to your thread or post:

 

Thanks,

Heather.

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
View more options
Top Contributors
my-vodafonemenufacebooktwittercommunityclosechevron-downchevron-up