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Fixed Service Technical Support

mail.vodafone.ie is still down and it's February 2019. When is it going to be fixed

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Poster

Good morning. Any news on mail.vodafone.ie? Your SMTP server is now down for days and days. On ping it, it is still giving:

Pinging mail.vodafone.ie [213.233.128.65] with 32 bytes of data:
Reply from 213.233.129.76: TTL expired in transit.
Reply from 213.233.129.76: TTL expired in transit.
Reply from 213.233.129.76: TTL expired in transit.
Reply from 213.233.129.76: TTL expired in transit.

Ping statistics for 213.233.128.65:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

 

and when running tracert, it loops (see below):

Tracing route to mail.vodafone.ie [213.233.128.65]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms TL-MR3420 [192.168.0.1]
2 1 ms 1 ms 1 ms 192.168.1.254
3 20 ms 18 ms 10 ms 95-45-120-1-dynamic.agg2.stn.blp-srl.eircom.net [95.45.120.1]
4 64 ms 54 ms 8 ms eth-trunk119.hdist1.blp.core.eircom.net [83.174.185.236]
5 20 ms 16 ms 13 ms eth-trunk101.hcore1.bdt.core.eircom.net [83.174.185.36]
6 13 ms 8 ms 8 ms lag-50-br1-csg-hcore1-bdt.br1.csg.border.eircom.net [86.43.10.163]
7 13 ms 23 ms 14 ms vf-ie-inex2.vodafone.ie [194.88.240.40]
8 9 ms 9 ms 9 ms 213.233.129.76
9 11 ms 10 ms * 213.233.129.71
10 9 ms 9 ms * 213.233.129.76
11 10 ms 11 ms 13 ms 213.233.129.71
12 11 ms 14 ms 23 ms 213.233.129.76
13 * 11 ms 10 ms 213.233.129.71
14 10 ms 9 ms 17 ms 213.233.129.76
15 32 ms 31 ms 33 ms 213.233.129.71
16 10 ms 10 ms 9 ms 213.233.129.76
17 54 ms 12 ms 26 ms 213.233.129.71
18 22 ms 13 ms 10 ms 213.233.129.76
19 10 ms 10 ms 10 ms 213.233.129.71
20 10 ms 10 ms 10 ms 213.233.129.76
21 13 ms 10 ms 10 ms 213.233.129.71
22 59 ms 34 ms 36 ms 213.233.129.76
23 * 31 ms 11 ms 213.233.129.71
24 10 ms * 23 ms 213.233.129.76
25 19 ms 20 ms 18 ms 213.233.129.71
26 11 ms 10 ms 10 ms 213.233.129.76
27 11 ms 11 ms 11 ms 213.233.129.71
28 19 ms 13 ms 10 ms 213.233.129.76
29 35 ms 11 ms 14 ms 213.233.129.71
30 11 ms 10 ms * 213.233.129.76

Trace complete.

 

Please don't talk me through basic troubleshooting. Have been there. I am an enterprise/Server/Domain IT administrator and have taught some of your server administrators. This problem with the SMTP server occurs too frequently and always take a long time to sort out. WE ARE PAYING CUSTOMERS. WHEN IS IT GOING TO BE FIXED AND SHOULD THIS BE PLATERED ALL OVER SOCIAL MEDIA?

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3 REPLIES 3
Moderator

Hi there, 

Apologies for the delay in responding to your query. We can see that Danielle is currently looking into this for you through PM. ~Ailís

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Poster
February 22 and mail.vodafone.ie seems to be down again (or still?). When will it be fixed?
(I get exactly the same ping results as Malsadder, your original poster on February 03 - and it's my impression that the service may have been erratic but mostly working since then.)
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Community Expert
The server is being shut down. More details here at the end of this thread:
https://community.vodafone.ie/t5/Fixed-Service-Technical-Support/emails-won-t-send/m-p/225098
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Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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