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mail.vodafone.ie is still down and it's February 2019. When is it going to be fixed

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Poster

Good morning. Any news on mail.vodafone.ie? Your SMTP server is now down for days and days. On ping it, it is still giving:

Pinging mail.vodafone.ie [213.233.128.65] with 32 bytes of data:
Reply from 213.233.129.76: TTL expired in transit.
Reply from 213.233.129.76: TTL expired in transit.
Reply from 213.233.129.76: TTL expired in transit.
Reply from 213.233.129.76: TTL expired in transit.

Ping statistics for 213.233.128.65:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

 

and when running tracert, it loops (see below):

Tracing route to mail.vodafone.ie [213.233.128.65]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms TL-MR3420 [192.168.0.1]
2 1 ms 1 ms 1 ms 192.168.1.254
3 20 ms 18 ms 10 ms 95-45-120-1-dynamic.agg2.stn.blp-srl.eircom.net [95.45.120.1]
4 64 ms 54 ms 8 ms eth-trunk119.hdist1.blp.core.eircom.net [83.174.185.236]
5 20 ms 16 ms 13 ms eth-trunk101.hcore1.bdt.core.eircom.net [83.174.185.36]
6 13 ms 8 ms 8 ms lag-50-br1-csg-hcore1-bdt.br1.csg.border.eircom.net [86.43.10.163]
7 13 ms 23 ms 14 ms vf-ie-inex2.vodafone.ie [194.88.240.40]
8 9 ms 9 ms 9 ms 213.233.129.76
9 11 ms 10 ms * 213.233.129.71
10 9 ms 9 ms * 213.233.129.76
11 10 ms 11 ms 13 ms 213.233.129.71
12 11 ms 14 ms 23 ms 213.233.129.76
13 * 11 ms 10 ms 213.233.129.71
14 10 ms 9 ms 17 ms 213.233.129.76
15 32 ms 31 ms 33 ms 213.233.129.71
16 10 ms 10 ms 9 ms 213.233.129.76
17 54 ms 12 ms 26 ms 213.233.129.71
18 22 ms 13 ms 10 ms 213.233.129.76
19 10 ms 10 ms 10 ms 213.233.129.71
20 10 ms 10 ms 10 ms 213.233.129.76
21 13 ms 10 ms 10 ms 213.233.129.71
22 59 ms 34 ms 36 ms 213.233.129.76
23 * 31 ms 11 ms 213.233.129.71
24 10 ms * 23 ms 213.233.129.76
25 19 ms 20 ms 18 ms 213.233.129.71
26 11 ms 10 ms 10 ms 213.233.129.76
27 11 ms 11 ms 11 ms 213.233.129.71
28 19 ms 13 ms 10 ms 213.233.129.76
29 35 ms 11 ms 14 ms 213.233.129.71
30 11 ms 10 ms * 213.233.129.76

Trace complete.

 

Please don't talk me through basic troubleshooting. Have been there. I am an enterprise/Server/Domain IT administrator and have taught some of your server administrators. This problem with the SMTP server occurs too frequently and always take a long time to sort out. WE ARE PAYING CUSTOMERS. WHEN IS IT GOING TO BE FIXED AND SHOULD THIS BE PLATERED ALL OVER SOCIAL MEDIA?

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Moderator

Hi there, 

Apologies for the delay in responding to your query. We can see that Danielle is currently looking into this for you through PM. ~Ailís

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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