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Fixed Service Technical Support

Wanted Landline, Broadband, TV and multi room.

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Poster

Where do I Start.

Change from eir to Vodafone on the 01/09/18.

Wanted Landline, Broadband, TV and multi room.

Got the Broadband on the 01/09/18 installed. but no TV or multi room or Phone.

Called 1907 twice, Was told it will take 24 to 48 hours to get Phone and TV Working.

Took 4 days to get Phone working 05/09/18 but still No TV.

So Called 1907 again,was told its a software issue and will take 24 to 48 hour.

Waited 36 hour. So called 1907 again 09/09/18

And again was told its a software issue, and the I.T dept are dealing with it.

again 24 to 48 hours.

Its now the 13/09/18 

Its now 12 day since installation and Still no TV.

 

Please can someone at Vodafone Help me

 

 

Account number xxxxxxxxxxx

 

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8 REPLIES
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Moderator

Hi there,

 

Sorry for the delay in our reply.

 

We're sorry to hear there is a delay in your order. We'll have a look at this now.

 

In future, please don't post sensitive information such as your account number on the public thread.We have removed these details.

 

Can you send us a PM with the below details and we'll follow up:

 

Date of Birth:

Full address:

Link to this thread:

 

Thanks,

Liam

 

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Poster

Day 15 

Called 1907 twice, again told 24 to 48 hours.

Still No TV 

Its a RED X 3 problem on the TV box, Has to be coded for network.

Asked them to send me one that was coded with mac address  to the network. 

That way it will only take 24 to 48 hours.

I think that fix is to simple.

 

 

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Poster
Day 18
Called last night told, 24 to 48 hours, they now know what the problem is.!!!
Will keep you updated.
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Moderator

Hi there,

 

The team had just advised me that they had been in touch.

 

Thanks for keeping us updated.

 

Thanks,

Liam

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Poster
Yep Liam.
Got a call to say it is sorted. In work now. So just have to reset all when I get home. Fingers crossed all is good.
Thanks to everyone at Vodafone for there help.

P.S That is if it works. Smiley face.
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Moderator

Hi there,

 

Great - Thanks for the update.


Get back to us if you've further issues.

 

Thanks,

Liam

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Poster
Did not work when I got home after I reset all. Sad!!!

Call 1907
Got Rebecca
See fixed the flux capacitor at her end. And bingo
Vodafone tv came up on the tv.
Happy days.

Thanks to all at Vodafone who help me with this problem
I feel you are all family, I got to speak to you all, and had a good laugh.

Thanks again.

P.S Will be back in 24 to 48 hours .
even after all that I can still laugh when I hear that.

Thank lads and lassies
Peter
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Moderator

Hi Peter,

 

Glad to hear this has eventually been resolved. 

 

Let us know if you need assistance in the future.

 

Thanks,

Liam

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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