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Until 3 days ago, my home network was based around a mobile broadband Vodafone Gigacube which serviced 14 TPLink smart plugs in the house and an assortment of other wireless devices, including three Amazon Echo devices. I was able to control the smart plugs either with theTPLink Kasa app on my phone, or by voice using Alexa.
4 days ago, I had the Vodafone Gigabit 150 fibre installation which replaced the Gigacube with a Gigabox. The connection from the fibre to the home installation is impressively fast and stable.
I spent most of a day going round my home and connecting all my wireless devices, including the smart plugs, to my new network. I split the 2.4 and 5Ghz frequencies and turned off band steering so that I was able to identify and choose which of my devices could and would connect to 2.4Ghz and which would connect to 5Ghz and to make the wireless connections as evenly distributed as I was able to.
By the end of the day everything appeared to be up and running until I tried to use an Amazon Alexa device to turn a smart plug on or off, only to be told by Alexa that the device was unresponsive. This situation has repeated itself frequently and unpredictably since then affecting one, more or all smart plugs. Strangely, after an interval, Alexa will re-discover some or all of the plugs and they will respond to Alexa voice commands again for a time before the process randomly repeats itself. Meantime, all the Alexa unresponsive plugs remain connected to wifi and able to be controlled using the Kasa app on my phone.
I'm at a loss to explain or rectify the situation. So far, I have changed the 2.4Ghz and 5Ghz channels from automatic to 9 and 36 respectively and if this proves ineffective, I'm wondering if turning off the Gigabox firewall would help.
Has anyone had a similar problem with the integration of Amazon Alexa enabled devices and a Gigabox network? If so, did they identify a solution?
Apologies for the delay in responding to your query. This sounds like it may be an issue between the smart plugs and Alexa. Unfortunately we are unable to assist with third party devices. We will leave this thread open in-case other users may have any advise on this for you. ~Ailís
Never thought to do that but it certainly identifies a solution to the problem even if it still leaves the cause uncertain. Trouble is I have 4 echo devices so that it wouldn't solve the problem altogether for me. I think I might start a new thread and try to engage the technical team again with the newly discovered informtion.
I don't have either of the smart things you mention. I have TP Link smart plugs and extenders, Samsung cameras, some Anoopsyche plugs from Amazon and a Sonos 1 speaker. Everything other than the TP Link plugs work with the appropriate app and, where possible, with Alexa voice control.
I put one of my echo devices in the DMZ as you said you had done, but it made no difference to the appearance of local only messages against assorted smart plugs in Kasa. However, putting one Kasa plug in the DMZ seems to stop local only messages appearing against it. I also had a long session with a TP Link customer service tech guy who was able to watch what was happening with the Kasa plugs on my home network. He concluded:
"From the cloud, we found your devices disconnected from the cloud and reconnected immediately.
During the reconnection, the plug may show local only on the Kasa app. This is related to your network environment and router.
We don't have the same router as yours. We may not be able to make further analysis for the time being".
Significantly, "network environment and router" is what he blamed for the problem and that would fit with the fact that giving a Kasa plug a fixed IP address and putting it into the DMZ seems to improve the situation. Problem still remains though that turning off the gigabox firewall should do the same thing, but it doesn't!!!!
Apologies for the delay in responding. We're checking this out, we'll let you know when we have an update.
If Vodafone won't support third party routers then they need to ensure that their own routers are fit for purpose.
An idea instead of telling customers to ring 1907 option 2 all the time would be to put one of their own tech people up here to assist customers who are having difficulties & don't have the ability to sort things out for themselves although there's not much a tech can do if the equipment isn't up to scratch.
Yes there are thousands of customers who never have problems but there are also plenty of customers on here who are constantly frustrated by the lack of worthwhile support.
Simple things like moving home or being unable to receive or make calls or in this case being unable to intergrate smart devices.
In case Vodafone are thinking that I'm picking on them, I'm not as all telecom sellers in this country are similar.
For anyone experiencing this issue, can you send a PM with your account number, address & DOB and a link to this thread so we can escalate it?