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I can't change the password, from the default to my usual password with spaces it errors with "The length of password must be between 12 and 64 characters." it's 28 caracthers long....https://imgur.com/a/w2jD6T3
Can you try logging into your account through a laptop or computer and then attempt to reset your password again?
Your new password must be at least 8 characters long with a lower case letter, a higher case letter, a number and a special character (!,*).
An example password would be Ireland2018?!