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Fixed Service Technical Support

TV and landline issues

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Poster

On the 10/06 I lost my TV & landline service.

 

After 3 hours on my mobile phone the TV service was eventually restored.

 

10 days later the landline still does not work. When you call the number it goes straight to a recorded message “the mobile phone you have called maybe powered down”

 

I called tech support on the on the 10th, 12th and 13th. After talking to support for an hour or so each time the technician promised to call me back but never did.

 

On the 14th I raised a complaint (HP 8974784). Still no call back from Vodafone despite what they say in their Code of Practice.

 

I called on the 18th and was promised a call back. It never came.


Is this level of service normal?

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1 REPLY 1
Moderator

Hi there, 
We are really sorry to hear this has been your most recent experience. Could you please send us a private message (via the link in my signature) with the below info and can look into this for you?

 

Landline number/CRN:

Contact number:

Security PIN (or, if you don't have this, your address and date of birth):

Link to your thread or post:

 

Thanks,

Ailís

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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