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Fixed Service Technical Support

Slow Internet speed broadband line

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Poster

I have Home Broadband  from Vodafone
For the past two weeks or so the download speed has dropped down to about 500 Kilobytes. I have run the speed test on https://speedtest.net(19/06/2019) with the following results:


Ping 13
Download Speed 3.10 Mbps
Upload Speed 0.75 Mbps

 

I have done the usual, disconnected everything, laptop connected to the modem by cable,
turned off wi-fi etc. unfortunately without any positive result.

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1 REPLY 1
Moderator

Hi there,

 

If you’re still experiencing this issue, it would be worthwhile to check that your modem is not obstructed by anything such as TV's etc. and is in an open space rather than behind TV units. You can also try doing a full reset of the modem by pushing in the small reset button located at the back of the device with a pin for approximately 10 seconds (the power light should go red) and then wait for all the lights to come back on.

 

If having completed these checks you find that you're still experiencing issues, we would recommend that you get in touch with our dedicated tech team on 1907 (option 2) where they can troubleshoot with you directly over the phone.

 

Our tech team is available from 9am to 9pm weekdays and 10am to 6pm on weekends.

 

Thanks,

Ashling

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