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Can I ask if any of the posters who are affected by this reduced download speed have had Power Cuts or Power occurrences where the power switches off & then on again automatically after a few seconds recently ? Where I live in the South West we are plagued by automatic power resets where the system automatically resets itself like a fault test.
The reason I ask the above is that I’ve been plagued by this reduced download speed for some time now. It always occurs after a loss of power. After such power cuts my broadband would be very unreliable, high pings & jitter with reduced download speed. It usually sorted itself out after a few hours or sometimes days. It seems to be caused by high voltage on the line after power is restored.
However recently when my broadband got back to something like normal I found that my download speed would be reduced to approx half of what I usually had before.
The cure or at least what has worked for me is as follows.
Disconnect the modem by pulling out the power jack from the rear of the unit. Leave it out for a while like when having your lunch or whatever. Put the power jack back in & allow the modem to reboot. It will take a couple of minutes. Do a speed test & see if that helps.
You may have to do this more than once. I had to do it three times yesterday before my download speed got back to where it should be normally.
A couple of things which may help to eliminate these download speed problems are
(1)If you have a power cut pull out the power jack from the rear of your modem & don’t replace it until at least 5 or 10 minutes after power is restored.
(2) Run your modem from a UPS (Uninterrupted Power Supply) which can be bought quite cheaply. All you need is a small one which will keep your modem going during a power cut.
Now what I have posted here may not be any help to the posters who are having problems here but the information may be of some help to others suffering similar problems to my own.
We're really sorry for the delay in responding, we experienced a high volume of queries.
@pablohoney1 - We're delighted to hear your issue has since been resolved. If you run into any further issues, please don't hesitate to contact us here.
@amdaley - I have come back to you and requested that you PM us with your personal details. As soon as we receive your info, we can look into your issue in further detail.
@djinfo - Can you advise if you're still experiencing slow broadband speeds? If so, can you confirm if you have reached out to our tech team on 1907 (option 2) to troubleshoot this issue?