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Can I ask if any of the posters who are affected by this reduced download speed have had Power Cuts or Power occurrences where the power switches off & then on again automatically after a few seconds recently ? Where I live in the South West we are plagued by automatic power resets where the system automatically resets itself like a fault test.
The reason I ask the above is that I’ve been plagued by this reduced download speed for some time now. It always occurs after a loss of power. After such power cuts my broadband would be very unreliable, high pings & jitter with reduced download speed. It usually sorted itself out after a few hours or sometimes days. It seems to be caused by high voltage on the line after power is restored.
However recently when my broadband got back to something like normal I found that my download speed would be reduced to approx half of what I usually had before.
The cure or at least what has worked for me is as follows.
Disconnect the modem by pulling out the power jack from the rear of the unit. Leave it out for a while like when having your lunch or whatever. Put the power jack back in & allow the modem to reboot. It will take a couple of minutes. Do a speed test & see if that helps.
You may have to do this more than once. I had to do it three times yesterday before my download speed got back to where it should be normally.
A couple of things which may help to eliminate these download speed problems are
(1)If you have a power cut pull out the power jack from the rear of your modem & don’t replace it until at least 5 or 10 minutes after power is restored.
(2) Run your modem from a UPS (Uninterrupted Power Supply) which can be bought quite cheaply. All you need is a small one which will keep your modem going during a power cut.
Now what I have posted here may not be any help to the posters who are having problems here but the information may be of some help to others suffering similar problems to my own.
We're really sorry for the delay in responding, we experienced a high volume of queries.
@pablohoney1 - We're delighted to hear your issue has since been resolved. If you run into any further issues, please don't hesitate to contact us here.
@amdaley - I have come back to you and requested that you PM us with your personal details. As soon as we receive your info, we can look into your issue in further detail.
@djinfo - Can you advise if you're still experiencing slow broadband speeds? If so, can you confirm if you have reached out to our tech team on 1907 (option 2) to troubleshoot this issue?
@Walid5 - as your post contained personal information, we removed your post from the public forum.
Personal details should only ever be sent by private message upon a moderators request.
If you’re still experiencing this issue, it would be worthwhile to check that your modem is not obstructed by anything such as TV's etc. and is in an open space rather than behind TV units. You can also try doing a full reset of the modem by pushing in the small reset button located at the back of the device with a pin for approximately 10 seconds (the power light should go red) and then wait for all the lights to come back on.
If having completed these checks you find that you're still experiencing issues, we would recommend that you get in touch with our dedicated tech team on 1907 (option 2) where they can troubleshoot with you directly over the phone.
Our tech team is available from 9am to 9pm weekdays and 10am to 6pm at the weekends.
Your Lucky ... Djinfo ...
Getting over 9 Mbps ..
Here is my Speed Test Results ...
I'm sorry to hear this; can you advise if you are still experiencing slow broadband speeds? If so, have you called our tech team to troubleshoot this issue?
@Worsel - what was our technical support team’s advice when you called?
Hi Ashling ..
I'm sick to the back teeth calling Vodafone Support - My Broadband is down every Day or second Day - The Staff are extremely friendly and the majority of them are knowledgeable.
BUT I have have experiences of some of them knowing very little about the workings of Broadband, peripherals,, Mobiles Phones or PC's .. e.g - I was over an HOUR lately on My Vodafone APP .. talking ( texting) to some Ashley One who was trying to convince me that it was possible to view 'my usage details' through the "https://www.vodafone.ie/myv/" on My Laptop ... !! - Later confirmed by a Technical Support Member ( via CALL ) that , It was not possible.
I have Issues with my Home Phone & Broadband AND with my Mobile Phone Coverage ..i have very poor signal where I live and at one time had a SURE SIGNAL BOX .. Which like the majority of other - bit the dust and blew up !!!! ... I never received a replacement because Vodafone dont do them or anything like SureSignal any more !!.
Today my Broadband was either Down or I was getting 1.5 Mbps ....
On my Mobile - When I could get a signal .. It took 8 mins to upload a picture post to Facebook ( Speed 750 Kbps ) .. on 3G .... The Post relates to my Home Broadband .. Photo of my PC Monitor
If Vodafone don't Improve their service - I will be switching my 'Home Phone & Broadband' and my Mobiles Phones ( and persuading my parents and siblings to follow suite ) ..