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Reactive my SIM card

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Poster
Hi Team,

I tried to top up my SIM card this week and the credit can not go through. I suspect my SIM card is deactivated. Could you please let me know how can I reactivate it?

Regards
Lulu
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4 REPLIES
Community Expert

Mods wont be back until Monday to help. You could try live chat. To use live chat click support at the top of this page then choose the servuce you need supprot with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.

 

Unused numbers willget recycled if not used for 18 months. 

Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Moderator

Hi Lulu,

 

We can take a look into this for you, if you can send us a private message (via the link in my signature) with the below info please?

 

Mobile number:

Address:

Date of birth:

Link to your thread or post:

 

Thanks,

Heather.

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Poster
Thanks Heather,

I have contacted customer care and they have sort this out for me.

Regards
Lulu
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Moderator

Thanks for letting us know Lulu.

Danielle

Learn all about our new forum, right here .
If I've requested details via a private message, please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link may not be answered.
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