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Hi - i have been trying since december 19th to get a copy of a proof of barring so that i can get a new phone off my insurance company - i have lost count of the times i have rang & been told this would be sent to me - this is going on for TWO MONTHS!!!!! i never get contacted when the request is rejected - last time i was told there was no record that you barred my lost phone even though i rand to ask you to do this!!!
I need someone from vodafone to contact me or next step is a letter from my solicitor - i am beyond frustrated with this.
I'm not sure if this is the right place to post this but it is so hard to get to talk to someone.
Sorry for the delay in our response. If you still require assistance, please send on the below details by private message and we'll follow up on your request.
Security PIN (or, if you don't have this, your address and date of birth):