Welcome to Vodafone Community
It's been a while since I've been on the forum.
Had Siro installed last Saturday. All is good apart from the fact that we can't use the phone as we haven't got our old number back yet. Despite two calls to support recently we still don't have a working phone connection, not even the new supplied number works.
According to support it's because the team in Dublin haven't terminated the old account or something.
Anyway, if this continues we will have to push things further and contact Comreg. Shouldn't have to be without a home phone for a week or more if it's just down to a technical change over.
XBOX DHCP and upnp keep cropping up, but that's an issue for another time if they keep happening. It seemed to resolve itself yesterday thnkfully. Will keep you informed.
Really need to get the phone sorted though.
Solved! Go to Solution.
Sorry to hear you're having issues with your land line.
Can you please send on the below details by PM and we can take a further look:
Date of Birth:
Link to this thread:
Also included note about speeds.
"Also, as of today Modem only giving 300mb/s were as on install and for first week it was maxing out."
Which surprised me as I was told I would get constant speeds and no lag or drop outs.
Speeds up until today were maxing out around 900mb/s, now only 300mb/s.
Got a text yesterday saying that I had missed an attempted contact @11:22, despite my phone being right next to me. It advised that I return the call to 1907 to discuss my Vodafone At Home account, which I did @11:31.
Was left on hold after selecting the required option, listening to music for 5 minutes, then it disconnected.
Sorry for the delay in our reply. We can see you've since been speaking with the tech support in the meantime, who have advised you on the status of your land line issue. We're sorry there is a delay in getting this sorted for you.
We're very sorry that there is such a delay in getting this resolved and that these issues have left you without a land line.
We have checked the account and can see the issue still being looked at by the tech support team, who are working to get this resolved as soon as possible.
Appreciate your response Liam and your efforts, but this has been going on too long. I know it's not your fault.
An email has been sent to Comreg with my customer number and link to this thread.
Copy of email sent.
Dear Comreg, I am contacting you because I consider the recent Vodafone Siro install to be less than satisfactory phone wise. We had Siro installed by Vodafone on 20th October and were expecting to be without a home phone for a couple days, just like other people. However, we are still without a home phone since, despite numerous calls to support and messages/pms to support on the forum. On enquiring from neighbours how long they had to wait I was told two days, which is what I was lead to believe. To confirm, I told Vodafone that I didn't expect the two week cooling off period to start until all aspects of the install were working. I am now contemplating not paying the €25 per month for 6 months offer until the issue has been rectified. Many friends and family have been wondering why they can't call our home phone. To say that my wife and I are annoyed is an understatement. We have been told on numerous occasions that the issue should be corrected soon, but still it continues. My Vodafone customer number is *********
Forum link https://community.vodafone.ie/t5/Fixed-Service-Technical-Support/Phone-number-wrong/m-p/220711#M6259 Hoping you can lend some weight to the issue. Kind regards, Kevin Leefarr
That is all in hand Cookie.
Had a call yesterday saying it should be sorted this morning. The call was from a Private number, which I wouldn't normally answer, so would suggest a vodafone ID of some sort, especially in light of all the scam phonecalls going around I would imagine a lot of your calls go unanswered.
On a separate note, got a bill this morning... €91.94 WTF.
Copy sent to Comreg.
Also, am subscribed to this thread, but not getting any notifications.
Phoned and spoke to customer account support.
For some reason they can't understand that after paying the last bill on the same day as Siro was installed, the bill should be only €25.
Asked me many questions about what's been happening with the phone. Gave the complaint number, was put on hold and after a few minutes got cut off.
As we have had not had and still don't have a home phone a month after install and as previously notified, I will not be paying any bill, definitely not an incorrect one. I am prepared to pay €20 for broadband usage albeit having been on the flakey side, I am not unreasonable.
So please.... contact accounts and ask them to issue a new bill for €20 which reflects the service we have been getting.
Liam has account info.
We can see that the Complaints team are currently looking into this for you and have advised that they will be back in touch with you as soon as they have an update. ~Ailís
Still no home phone.
Have paid €20 as previously stated, but have a look and let me know what you think..