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Phone number wrong

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Regular

Hi guys,

 

It's been a while since I've been on the forum.

Had Siro installed last Saturday. All is good apart from the fact that we can't use the phone as we haven't got our old number back yet. Despite two calls to support recently we still don't have a working phone connection, not even the new supplied number works.

According to support it's because the team in Dublin haven't terminated the old account or something.

Anyway, if this continues we will have to push things further and contact Comreg. Shouldn't have to be without a home phone for a week  or more if it's just down to a technical change over.

 

XBOX DHCP and upnp keep cropping up, but that's an issue for another time if they keep happening. It seemed to resolve itself yesterday thnkfully. Will keep you informed.

 

Really need to get the phone sorted though.

 

TIA Kevin

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24 REPLIES 24
Moderator

Hi Kevin,

 

Sorry to hear you're having issues with your land line.

 

Can you please send on the below details by PM and we can take a further look:

 

Account number:

Date of Birth:

Full address:

Link to this thread:

 

Thanks,

Liam

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Regular

Done Liam.

 

Also included note about speeds.

 

"Also, as of today Modem only giving 300mb/s were as on install and for first week it was maxing out."

 

Which surprised me as I was told I would get constant speeds and no lag or drop outs.

Speeds up until today were maxing out around 900mb/s, now only 300mb/s.

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Regular
Update.

Since drop in speeds, tech support have decided it's a modem issue and are sending out a new one.
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Moderator

Hi there,

 

We have replied to your PM.

 

Thanks,

Liam

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Regular

Still no phone after two week cool off.

Smiley Mad

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Regular

Got a text yesterday saying that I had missed an attempted contact @11:22, despite my phone being right next to me. It advised that I return the call to 1907 to discuss my Vodafone At Home account, which I did @11:31.

Was left on hold after selecting the required option, listening to music for 5 minutes, then it disconnected.

 

Smiley Mad

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Moderator

Hi there,

 

Sorry for the delay in our reply. We can see you've since been speaking with the tech support in the meantime, who have advised you on the status of your land line issue. We're sorry there is a delay in getting this sorted for you.

 

Thanks,

Liam

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Regular
Ok, have just found out that a neighbour had Vodafone Siro installed 10 days ago and was only without a phone for 2 days.

I am so unimpressed with this I am going to contact Comreg.
Please pass on to your superiors.
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Moderator

Hi Kevin,

 

We're very sorry that there is such a delay in getting this resolved and that these issues have left you without a land line.

 

We have checked the account and can see the issue still being looked at by the tech support team, who are working to get this resolved as soon as possible.

 

Thanks,

Liam

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Regular

Appreciate  your response Liam and your efforts, but this has been going on too long. I know it's not your fault.

An email has been sent to Comreg with my customer number and link to this thread.

 

Regards,

Kevin

 

Copy of email sent.

Dear Comreg,

I am contacting you because I consider the recent Vodafone Siro install
to be less than satisfactory phone wise.
We had Siro installed by Vodafone on 20th October and were expecting to
be without a home phone for a couple days, just like other people.
However, we are still without a home phone since, despite numerous calls
to support and messages/pms to support on the forum.
On enquiring from neighbours how long they had to wait I was told two
days, which is what I was lead to believe.
To confirm, I told Vodafone that I didn't expect the two week cooling
off period to start until all aspects of the install were working.
I am now contemplating not paying the €25 per month for 6 months offer
until the issue has been rectified.

Many friends and family have been wondering why they can't call our home
phone.
To say that my wife and I are annoyed is an understatement.

We have been told on numerous occasions that the issue should be
corrected soon, but still it continues.

My Vodafone customer number is *********

Forum link https://community.vodafone.ie/t5/Fixed-Service-Technical-Support/Phone-number-wrong/m-p/220711#M6259 Hoping you can lend some weight to the issue. Kind regards, Kevin Leefarr

 

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Regular

Comreg have requested a unique reference number for this case.

Could you please supply one.

 

Regards,

Kevin

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Community Expert
I think you normally need to follow the official complaints procedure for Vodafone to get a number. More details here:
https://n.vodafone.ie/aboutus/code/customers/complaints.html
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Regular

That is all in hand Cookie.

Had a call yesterday saying it should be sorted this morning. The call was from a Private number, which I wouldn't  normally answer, so would suggest a vodafone ID of some sort, especially in light of all the scam phonecalls going around I would imagine a lot of your calls go unanswered.

 

On a separate note, got a bill this morning... €91.94 Man Surprised WTF.

Copy sent to Comreg.

 

Also, am subscribed to this thread, but not getting any notifications.

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Regular

Phoned and spoke to customer account support.

For some reason they can't understand that after paying the last bill on the same day as Siro was installed, the bill should be only €25.

Asked me many questions about what's been happening with the phone. Gave the complaint number, was put on hold and after a few minutes got cut off.

As we have had not had and still don't have a home phone a month after install and as previously notified, I will not be paying any bill, definitely not an incorrect one. I am prepared to pay €20 for broadband usage albeit having been on the flakey side, I am not unreasonable.

 

So please.... contact accounts and ask them to issue a new bill for €20 which reflects the service we have been getting.

Liam has account info.

TIA Kevin

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Moderator

Hi Kevin, 
We can see that the Complaints team are currently looking into this for you and have advised that they will be back in touch with you as soon as they have an update. ~Ailís

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Regular

Thanks Ailís,

 

Seems to be taking forever though, have heard that many times now.

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Regular

Still no home phone. Smiley Mad

Have paid €20 as previously stated, but have a look and let me know what you think..

 

https://www.flickr.com/photos/152492921@N04/44383742290/in/dateposted-public/

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Moderator

Hi Kevin,

I'm sorry to hear this. I have asked our tech team to take a look, leave it with me.

- Aoife

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Regular

Thanks Aoife, not holding my breath though.

Any word on the bill?

Kevin

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