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Well, thanks to John in customer service, who after over half an hour on the phone a couple of days ago agreed that the bill was wrong and also escalated the issue, even though I had been told it had been escalated on a couple of previous contacts, it hadn't been. I got a call back from John, also a first, to let me know they had discovered the issue and hoped we should see resolution to the problem by end of next week.
I feel confident this could be the end of two months without a fully working home phone.
Thank you John!
Gone two months now without a home phone.
Wondering how expensive it's going to be to call America, Australia and Italy family memebers using our mobiles.
The new bill.
Again, only paying €20 for working internet and no working home phone since install on 20th October 2018.
Sorry to hear that this is not yet resolved - to note, we are offering free calls and SMS from Vodafone mobiles today.
Today, for the first time since Siro installed on 20th October, we have been able to dial out AND receive incoming calls to our old number.
If still working tomorrow I will change status to solved. Phew.