Welcome to Vodafone Community
It's been a while since I've been on the forum.
Had Siro installed last Saturday. All is good apart from the fact that we can't use the phone as we haven't got our old number back yet. Despite two calls to support recently we still don't have a working phone connection, not even the new supplied number works.
According to support it's because the team in Dublin haven't terminated the old account or something.
Anyway, if this continues we will have to push things further and contact Comreg. Shouldn't have to be without a home phone for a week or more if it's just down to a technical change over.
XBOX DHCP and upnp keep cropping up, but that's an issue for another time if they keep happening. It seemed to resolve itself yesterday thnkfully. Will keep you informed.
Really need to get the phone sorted though.
Sorry to hear you're having issues with your land line.
Can you please send on the below details by PM and we can take a further look:
Date of Birth:
Link to this thread:
Also included note about speeds.
"Also, as of today Modem only giving 300mb/s were as on install and for first week it was maxing out."
Which surprised me as I was told I would get constant speeds and no lag or drop outs.
Speeds up until today were maxing out around 900mb/s, now only 300mb/s.
Got a text yesterday saying that I had missed an attempted contact @11:22, despite my phone being right next to me. It advised that I return the call to 1907 to discuss my Vodafone At Home account, which I did @11:31.
Was left on hold after selecting the required option, listening to music for 5 minutes, then it disconnected.
Sorry for the delay in our reply. We can see you've since been speaking with the tech support in the meantime, who have advised you on the status of your land line issue. We're sorry there is a delay in getting this sorted for you.
We're very sorry that there is such a delay in getting this resolved and that these issues have left you without a land line.
We have checked the account and can see the issue still being looked at by the tech support team, who are working to get this resolved as soon as possible.
Appreciate your response Liam and your efforts, but this has been going on too long. I know it's not your fault.
An email has been sent to Comreg with my customer number and link to this thread.
Copy of email sent.
Dear Comreg, I am contacting you because I consider the recent Vodafone Siro install to be less than satisfactory phone wise. We had Siro installed by Vodafone on 20th October and were expecting to be without a home phone for a couple days, just like other people. However, we are still without a home phone since, despite numerous calls to support and messages/pms to support on the forum. On enquiring from neighbours how long they had to wait I was told two days, which is what I was lead to believe. To confirm, I told Vodafone that I didn't expect the two week cooling off period to start until all aspects of the install were working. I am now contemplating not paying the €25 per month for 6 months offer until the issue has been rectified. Many friends and family have been wondering why they can't call our home phone. To say that my wife and I are annoyed is an understatement. We have been told on numerous occasions that the issue should be corrected soon, but still it continues. My Vodafone customer number is 6019381325 Forum link https://community.vodafone.ie/t5/Fixed-Service-Technical-Support/Phone-number-wrong/m-p/220711#M6259 Hoping you can lend some weight to the issue. Kind regards, Kevin Leefarr