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No update and action on home move request, and being charged since few months without any services.

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Poster

Dear Sir/ Madam,

 

I have requested for a vodafone home move twice since i got the vodafone WiFi, but twice i haven't been provided with any services. According to my experience you have the least helpful customer care services. 

 

Both the time, for a home move request all i received an email saying that it might take upto ten working days and there are a lot of requests, but for the first time i was'nt given any support from the home move team for two months, and my account is being debited as I choose direct debit. This time I sent a email for home move and havent received any reply from anybody and it is now more than three weeks, so either I want a refund of my money for the months that I havent been provided with any services, and my account was being debited without any reason or this time I want you to give me a instant reply and provide me with the home move services. 

 

Regards,

Harshad Mehta

 

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3 REPLIES 3
Moderator

Hi Harshad, 

Could you please send us a PM with the below details and we can take a further look into this for you. 

 

Landline number/CRN:

Contact number:

Address:

Date of birth:

Link to your thread or post:

 

Thanks,

Ailís

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Poster
I’m fed up with this as well no update and requested since November 27! Nearly 2 months without broadband in new house.i cancelled direct debit! Why should we pay for a service that we don’t have, now they’ve emailed saying my account is overdue, if they want me to pay they should give me my broadband first!!!!
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Moderator

Hi there,

 

Sorry to hear there's been a delay in getting the move processed.

 

Can you send us the below details by PM and we'll follow up?

 

Account number:

Date of Birth:

Previous Address:

New Address:

 

Thanks,

Liam

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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