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Mods wont be back until tomorrow to help. You could try live chat. To use live chat click support at the top of this page then choose the servuce you need supprot with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.
I managed to speak to someone on 1907 this morning and after some tests they are sending out a crew to investigate the line, so no further action needed for now.
Still no service today, doing a little investigation myself via the router, the symptoms seem to align more with the DSL being turned off at the exchange rather than a line fault.
I wonder........I did sign up for SIRO Gigabit a few months ago, however due to difficulties with running the new line to my house we agreed to cancel....Is it possible Vodafone cancelled my DSL line at some point in the process and then forgot to un-cancel it?
Was called by an Eircom Engineer from the local Exchange today to say they had found a problem with my DSL Port at the exchange (disconnected?) and he had fixed it, sure enough service is restored, I guess I will never find out whose fault it was Eircom or Vodafone?
Our apologies for the delay in responding to your query. We are glad to hear this has been resolved for you. If there is anything in the future you need assistance with please let us know. ~Ailís
No service again since I switched to bill pay from pay as you go. I can't ring or receive a call or use data! So frustrating and the live chat is always busy. What a joke of a phone network!