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Poster

No Phone & Broadband service now for over 24 hours, have requested callbacks twice and messaged on Twitter, but no response from Vodafone. Could someone help please, looks like a line fault.

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Community Expert

Mods wont be back until tomorrow to help. You could try live chat. To use live chat click support at the top of this page then choose the servuce you need supprot with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.

Cookie
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Poster

Thanks Cookie, I have tried the Live Chat, but it invariably says  "All agents are busy at the moment. Please try again later."

 

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Poster

I managed to speak to someone on 1907 this morning and after some tests they are sending out a crew to investigate the line, so no further action needed for now.

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Poster

Still no service today, doing a little investigation myself via the router, the symptoms seem to align more with the DSL being turned off at the exchange rather than a line fault.

 

I wonder........I did sign up for SIRO Gigabit a few months ago, however due to difficulties with running the new line to my house we agreed to cancel....Is it possible Vodafone cancelled my DSL line at some point in the process and then forgot to un-cancel it?

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Poster

Was called by an Eircom Engineer from the local Exchange today to say they had found a problem with my DSL Port at the exchange (disconnected?) and he had fixed it, sure enough service is restored, I guess I will never find out whose fault it was Eircom or Vodafone?

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Moderator

Hi there,

Our apologies for the delay in responding to your query. We are glad to hear this has been resolved for you. If there is anything in the future you need assistance with please let us know. ~Ailís

Learn all about our new forum, right here .
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Poster
Just wanted to ask a question please. I have broadband. It constantly drops every few minutes. We had an engineer out who said everything was fine at the entry point and that it must be a problem within the house/wiring etc ..... is this what you were experiencing? How did you get an Eircom engineer to come out? We don’t have a landline but there is a phone socket where the modem is plugged into. Any help would be appreciated. It’s so frustrating
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Poster
Just wanted to ask a question please. I have visage broadband. It constantly drops every few minutes. We had an engineer out who said everything was fine at the entry point and that it must be a problem within the house/wiring etc ..... is this what you were experiencing? How did you get an Eircom engineer to come out? We don’t have a landline but there is a phone socket where the modem is plugged into. Any help would be appreciated. It’s so frustrating. We are getting broadband but not consistently and I doubt very much it’s to do with wiring
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Poster
Just wanted to ask a question please. I have visage broadband. It constantly drops every few minutes. We had an engineer out who said everything was fine at the entry point and that it must be a problem within the house/wiring etc ..... is this what you were experiencing? How did you get an Eircom engineer to come out? We don’t have a landline but there is a phone socket where the modem is plugged into. Any help would be appreciated. It’s so frustrating. We’re getting broadband but the service keeps dropping, I doubt very much that is to do with wiring
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Poster

I have the same problem trying to ring Ireland from the Netherlands. I can't call?

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Poster

No service again since I switched to bill pay from pay as you go. I can't ring or receive a call or use data! So frustrating and the live chat is always busy. What a joke of a phone network! 

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