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Mods wont be back until tomorrow to help. You could try live chat. To use live chat click support at the top of this page then choose the servuce you need supprot with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.
I managed to speak to someone on 1907 this morning and after some tests they are sending out a crew to investigate the line, so no further action needed for now.
Still no service today, doing a little investigation myself via the router, the symptoms seem to align more with the DSL being turned off at the exchange rather than a line fault.
I wonder........I did sign up for SIRO Gigabit a few months ago, however due to difficulties with running the new line to my house we agreed to cancel....Is it possible Vodafone cancelled my DSL line at some point in the process and then forgot to un-cancel it?
Was called by an Eircom Engineer from the local Exchange today to say they had found a problem with my DSL Port at the exchange (disconnected?) and he had fixed it, sure enough service is restored, I guess I will never find out whose fault it was Eircom or Vodafone?
Our apologies for the delay in responding to your query. We are glad to hear this has been resolved for you. If there is anything in the future you need assistance with please let us know. ~Ailís
No service again since I switched to bill pay from pay as you go. I can't ring or receive a call or use data! So frustrating and the live chat is always busy. What a joke of a phone network!
I would like to express my dissatisfaction once again about the service I have received with Vodafone.
I am extremely dissatisfied with the service I have received since signing up for the mobile broadband device. It has never been easy even to do something as simple as pay a bill or find a method to contact customer service that doesn't involve waiting on the phone for 40 minutes and getting no resolution. I have resorted to posting this here and I do not know what else to do to try and contact you.
I would also like to add that I was at times directed to the UK website by google and was shocked to notice how easy it is to navigate and use in comparison to the Irish one.
Totally agree... absolutely never had such trouble trying to get hold of someone on 1907 have spent hours now trying to sort out loss of service... shouldn't have been suspended at the weekend if they have no support. If anyone knows how you can get through to someone to speak with someone easily can they let me know. At this point it's more complicated than choosing automated options on a phone....
We have responded to you in a separate thread.
@CathyT - is there anything we can assist you with here?