Welcome to Vodafone Community
Mods wont be back until Monday to help. You could try live chat. To use live chat click support at the top of this page then choose the service you need support with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.
We're sorry to hear this. Can you please PM the below info so we can take a look at your account:
Customer number or Financial account number-
Security pin ( if you don't know this can you please confirm your address & DOB instead)